Croatia 2024/2025 Home Jersey – Player Version

✅ Return Eligibility

• Returns are accepted within 7 days of delivery

• We accept returns only for defective or incorrect items (such as wrong print or item different from what was shown)

• Items must be unworn, unused, with tags, and in original packaging

• Proof of purchase is required

• No restocking fees

📩 How to Start a Return

To request a return, email us at contact@thefootballheritage.com.
If your return is approved, we’ll send you a return shipping label along with step-by-step instructions.

Important: Items sent back without contacting us first will not be accepted.

📦 Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it quickly.

🔁 Exchanges

The quickest way to receive a replacement is to return the original item. Once your return is approved, you can place a new order for the correct item.

Note: Shipping costs for exchanges are the customer’s responsibility, so please double-check sizing before ordering.

💳 Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or card provider.

If you have any questions about returns, our team is always ready to help at contact@thefootballheritage.com.

Your confidence matters to us — thank you for choosing The Football Heritage.

🚚 Shipping Process

✔ Order Confirmation: After placing your order, you’ll receive a confirmation email within 24 hours containing your order number.
✔ Dispatch Update: Once your package ships, we’ll send another email with your tracking number and estimated delivery time (3–5 business days).
✔ Tracking Activation: Tracking details may take up to 7 business days to become active.
✔ Secure Delivery: Orders are delivered to a single address, and an adult must be present to receive the package.

📦 Upon Delivery

When your order arrives, please check that all items are included and in good condition. If you notice any damage, keep all packaging materials and contact us immediately so we can resolve the issue as quickly as possible.

⏱ Possible Delays

Global supply chain disruptions can occasionally affect shipping times. Factors such as material shortages, staffing limitations, and transport restrictions may cause delays beyond our control. If anything impacts your order, we’ll keep you informed every step of the way. We truly appreciate your patience and continued support.

⏱ Possible Delays

Global supply chain disruptions can occasionally affect shipping times. Factors such as material shortages, staffing limitations, and transport restrictions may cause delays beyond our control. If anything impacts your order, we’ll keep you informed every step of the way. We truly appreciate your patience and continued support.